Gamble Responsibly

Responsible gaming pledge

Softon LTD, a company incorporated in Cyprus (registration No. HE 463977), operator of casinosmash.me.uk, regards gambling as a form of entertainment that should be enjoyed within personal means. It should never be treated as a way to earn money or to recover losses.

Gambling is intended only for adults. Persons under the age of 18, or under the higher minimum legal age that applies in their place of residence, must not gamble, open accounts or use gambling services. Adults are encouraged to keep minors away from gambling devices and accounts, and to protect their login details and payment methods.

We encourage everyone to gamble only with money they can afford to lose, to treat any spending on gambling as a cost of entertainment, and to stop as soon as it ceases to be enjoyable.

Problem signs

Gambling may be becoming a problem if one or more of the following apply:

You spend more money or more time on gambling than you intended or can afford.
You chase losses by gambling again in an attempt to win back money you have lost.
You borrow money, sell possessions or neglect bills and other financial obligations in order to gamble.
You feel restless, irritable or anxious when you try to reduce or stop gambling.
You hide your gambling from family and friends, or lie about how much you gamble.
Gambling affects your work, studies, relationships or health.

If you recognise any of these signs in yourself or in someone close to you, consider taking a break and seeking support as soon as possible.

Self-exclusion

Self-exclusion is a voluntary step that allows a player to stop gambling for a chosen period or indefinitely. Licensed casinos generally offer this option on request through their customer support or account settings. During the exclusion period, the player should not attempt to open new accounts or to gamble elsewhere.

Players in the United Kingdom can also use the national self-exclusion register, GAMSTOP (gamstop.co.uk). Registration with GAMSTOP blocks the player at all licensed operators at once, so there is no need to contact each operator separately.

Self-exclusion is most effective when combined with other measures, such as removing gambling applications from your devices, deleting saved payment details and asking people close to you for support.

Setting limits

Licensed casinos provide tools that help players stay in control of their gambling. Depending on the operator, these may include:

deposit limits, which restrict the amount you can pay in over a day, week or month;
loss limits, which cap the amount you can lose within a chosen period;
time limits, which restrict the total time you spend gambling;
session limits, which end a single period of play after a set length of time;
reality checks, which show regular reminders of how long you have been playing and how much you have spent.

We recommend setting limits before you start to play and reviewing them regularly. Lowering a limit usually takes effect immediately, while raising one is normally subject to a waiting period.

Help & assistance

Free and confidential support is available to anyone affected by gambling, whether directly or through a family member or friend.

GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)

Anonymous self-help groups, where people with similar experiences support one another, are also available in many areas and online. Speaking to your doctor or to someone you trust can be a helpful first step as well.

Get in touch

For responsible gaming inquiries, please contact us at [email protected].